Issue impacting Braze Dashboard for users in South Asia

Incident Report for Braze, Inc.

Resolved

This issue has been resolved and all systems are operating normally

Posted Apr 23, 2024 - 19:09 EDT

Update

Engineers continue to monitor the issue. Our networking provider, Fastly, is engaged and actively investigating.

Posted Apr 23, 2024 - 15:36 EDT

Identified

Engineering teams have identified an external networking issue impacting users accessing the Dashboard from the South Asia region. During this time users may experience latency and errors accessing the dashboard.

The issue has been escalated to our networking provider Fastly.

Posted Apr 23, 2024 - 11:46 EDT

This incident affected: US 01 Cluster (Dashboard), US 02 Cluster (Dashboard), US 03 Cluster (Dashboard), US 04 Cluster (Dashboard), US 06 Cluster (Dashboard), US 05 Cluster (Dashboard), and US 07 Cluster (Dashboard).