Appboy
All Systems Operational
Web Dashboard ? Operational
Data Collection ? Operational
REST APIs ? Operational
Data Processing ? Operational
Outbound Messaging ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 18, 2017

No incidents reported today.

Aug 17, 2017

No incidents reported.

Aug 16, 2017

No incidents reported.

Aug 15, 2017
Resolved - Device collection had been re-enabled shortly after the last update however we had noticed that one job queue shard was not functioning at 100%. We fixed that issue and all services normalized shortly thereafter. We continued to monitor US-EAST-01 cluster and are now resolving this incident.
Aug 15, 18:10 EDT
Monitoring - All database failures have finished. We are continuing to keep device data collection paused until we process more of the existing backlog of messages and data processing.
Aug 15, 15:09 EDT
Update - Most database failovers are complete. We are keeping data collection from devices paused while we verify full service with other components.
Aug 15, 15:00 EDT
Update - REST API service is returning due to removal of affected zones. We are continuing to work to database failovers.
Aug 15, 14:26 EDT
Identified - The issue is related to a loss of connectivity to almost a dozen databases in US-EAST-1. We are dropping the affected availability zone to restore service to the APIs. Data processing and message sending scheduled for the affected availability zone will be delayed until we complete a database failover in those regions. Data processing and message sending in other availability zones is working at a degraded pace.
Aug 15, 14:10 EDT
Investigating - We are investigating issues connecting to our US dashboard in our US-EAST-1 region. We believe this is caused by an AWS issue affecting an availability zone. We are continuing to investigate.
Aug 15, 14:01 EDT
Aug 14, 2017

No incidents reported.

Aug 13, 2017

No incidents reported.

Aug 12, 2017

No incidents reported.

Aug 11, 2017

No incidents reported.

Aug 10, 2017
Resolved - This incident has been resolved.
Aug 10, 12:16 EDT
Monitoring - We have implemented a fix and are monitoring the situation. All EU services are fully operational.
Aug 10, 12:14 EDT
Identified - We believe the problem has been identified and are working toward a fix.
Aug 10, 12:11 EDT
Investigating - Appboy is experiencing connectivity issues for customers in our EU data center. Our engineers are investigating the issue.
Aug 10, 12:02 EDT
Aug 9, 2017

No incidents reported.

Aug 8, 2017

No incidents reported.

Aug 7, 2017

No incidents reported.

Aug 6, 2017

No incidents reported.

Aug 5, 2017
Resolved - During the investigation period of this incident we had made a change that had resolved the elevated errors and we started working on identifying the exact cause of the issue while monitoring to ensure error rates remained under expected levels. We are now confident that we have correctly identified and resolved this issue.
Aug 5, 10:14 EDT
Identified - We have identified the process causing the elevated error rates on our SDK API in US-EAST-01. We are working on a resolution currently.
Aug 5, 09:43 EDT
Investigating - We are looking into Elevated error rates on our data collection (SDK) API's on our US-EAST-01 cluster. Our SDK's are built to retry on any errors so there is minimal if any impact on triggers and such that rely on data collection, however some news feed cards may fail to display. All other services are unaffected.
Aug 5, 08:49 EDT
Aug 4, 2017

No incidents reported.