Braze
All Systems Operational
US 01 Cluster ? Operational
Dashboard   ? Operational
Data Collection   ? Operational
Data Processing   ? Operational
REST APIs   ? Operational
Outbound Messaging   ? Operational
US 02 Cluster ? Operational
Dashboard   ? Operational
Data Collection   ? Operational
Data Processing   ? Operational
REST APIs   ? Operational
Outbound Messaging   ? Operational
US 03 Cluster ? Operational
Dashboard   ? Operational
Data Collection   ? Operational
Data Processing   ? Operational
REST APIs   ? Operational
Outbound Messaging   ? Operational
US 04 Cluster ? Operational
Dashboard   ? Operational
Data Collection   ? Operational
Data Processing   ? Operational
REST APIs   ? Operational
Outbound Messaging   ? Operational
EU 01 Cluster ? Operational
Dashboard   ? Operational
Data Collection   ? Operational
Data Processing   ? Operational
REST APIs   ? Operational
Outbound Messaging   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 23, 2017

No incidents reported today.

Nov 22, 2017

No incidents reported.

Nov 21, 2017

No incidents reported.

Nov 20, 2017

No incidents reported.

Nov 19, 2017

No incidents reported.

Nov 18, 2017

No incidents reported.

Nov 17, 2017

No incidents reported.

Nov 16, 2017
Completed - Today's upgrades and cutovers are complete! We are now Braze. We join data, technology, and teams together to deliver brilliant experiences. Learn more at braze.com.
Nov 16, 15:45 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 08:00 EST
Scheduled - On Thursday, November 16th between 8:00 and approximately 10:00 a.m. EST, we will be upgrading the UI of our dashboard and expect no customer impact during the upgrade. Following deployment of the new UI, there will be a window of at least one hour during which customers actively using the dashboard will be able to logout from their dashboard instance hosted on appboy.com or appboy.eu and login to their respective dashboard instance hosted on braze.com or braze.eu. For customers actively using the dashboard during this time window, an in-browser message will be pushed to the dashboard with the appropriate dashboard login link.

At 11 a.m. EST, any active sessions still connected to appboy.com or appboy.eu domains will be forcibly logged out and redirected to the appropriate braze.com or braze.eu URLs. Please ensure that you have saved your work and logged into the dashboard at the new ‘braze’ URLs by this time. There will be a series of in-browser messages that will serve as reminders and provide directions as we approach the cutover time.

Besides dashboard users being required to login to the new dashboard address, there will be no impact on any active campaigns, canvases or any other Appboy services or operations.

* Will my login be changing?
No. Your login credentials will not change. You’ll be able to log in to the Braze dashboard using your same email and password.

* Do I have to log in to the new braze.com dashboard URL from now on?
While your appboy login URL will automatically redirect to the braze.com login page, we recommend that you begin to use braze.com as a best practice. We will notify you at least 6 months prior to any deprecations.

* Is there else anything I need to do?
No. You’re all set!

* Will anything change with my archived or current campaigns or canvases?
No. Your old campaigns and canvases will remain intact, and your current campaigns and canvases will continue running.

* What should I do to ensure my work is not affected during this time period?
Simply logout of the “appboy” hosted dashboard and login to the “braze” hosted dashboard during the window between the UI upgrade and the redirect cutover (10 a.m. - 11 a.m. EST) and there will be no impact on in-progress work. In-browser messages will provide reminders and directions to help you with this process.

Full FAQs are available at https://www.appboy.com/documentation/braze_faqs.
Nov 14, 13:46 EST
Nov 15, 2017

No incidents reported.

Nov 14, 2017
Resolved - Processing has returned to normal in the EU cluster.
Nov 14, 17:54 EST
Identified - Our engineering team is currently addressing an issue which is delaying some message sending and data processing in the EU 01 cluster.
Nov 14, 17:30 EST
Nov 13, 2017

No incidents reported.

Nov 12, 2017

No incidents reported.

Nov 11, 2017
Resolved - All systems have returned to normal for all components. As of the last update, all message sending was caught up and back to real-time for all customers.

At this time, data processing has caught up on the backlog for affected customers and is back to real-time. No device data was lost.
Nov 11, 15:16 EST
Update - Message sending for affected customers has fully caught back up to real-time and is no longer delayed. All queued messages have been sent. Data processing for affected customers is being released from queue and processing now.
Nov 11, 14:46 EST
Update - A subset of customers may also be experiencing delayed message sending.
Nov 11, 10:07 EST
Identified - Our DBA team has identified the source of the issue and are working toward resolution.
Nov 11, 09:29 EST
Investigating - We are seeing elevated error rates with SDK data collection for the US 01 cluster. Data processing is delayed by a few minutes for some customers on US 01 as well.
Nov 11, 08:56 EST
Nov 10, 2017
Resolved - Sending speed for iOS pushes has returned to normal, and all messages have been sent. No iOS push messages were lost, only delayed.
Nov 10, 13:28 EST
Investigating - We are investigating delays in iOS push notification sending.
Nov 10, 13:19 EST
Nov 9, 2017

No incidents reported.